It’s tough to take a hard line on rule of law here in the Philippines. We live in a culture that flouts laws and regulations regularly: have you seen the jeepneys that load passengers right in front of “No Loading/Unloading” signs, or the people that smoke beside “No Smoking” signs?

I get so disappointed every time I see something wrong and nothing done about it either due to apathy, or due to corruption. This really hit home today when I came down to the parking area through my condo elevator and saw stacks of grocery goods waiting to be carted up to the commercial-scale minimart operating inside my residential condo.

I already sent a letter of complaint to the developer, DMCI Homes, but didn’t receive any response on it. So I’m publishing my complaint letter here on my blog (with some redactions to preserve privacy) in hopes that this wakes up the head honchos to do something about this mess.

Why I even have to resort to public shaming to get wheels moving is a uniquely Filipino trait. There needs to be a threat of bad publicity before anything is done, both in the public and private sector. Hay nako.

UPDATE: A few days after I wrote this blog post, a circular was sent to all residents advising them not to patronize the store because it had already been served with a final and demand notice. Last week, the store closed and all its stock was removed.

I’m hoping that’s the end of it, so I’ve removed my complaint letter from this post.

4 thoughts on “Dear DMCI

  • May 24, 2012 at 9:56 am

    Hi Noelle,

    I share your burden on DMCI’s poor property sales and management business. My DMCI condo problems are way far worse than what you are experiencing. The unit that we occupy has recurring water leaks on its ceiling whenever there is prolonged rain. This goes in all units in the same row in our floor. Unfortunately, after 3 years or so of multiple complaints and legal threats from different home owners nothing has been done. And this is just, one of the problems that we have.

    Right now, instead of enjoying for a while fruits of our labor, me and my wife are back again on back-breaking mode to earn more (at the soonest possible time) to buy another property and get rid of this awful investment experience.

    Hay nako DMCI!

  • June 1, 2012 at 6:26 am

    i hear you. My unit was forced open and my laptop was stolen- after series of emails etc nothing happened. Worse the security even pointed the finger at us. I thought that would be the last but just recently they denied my purchasing of parking lot because of unsettled dues that we were never advised- for almost 2 years. Super frustrating.

  • June 4, 2012 at 8:52 am


    we also encountered theft in our roof deck multiple times for the last 3 years that we are residing there. i consider it trivial compared to the problems we have (recurring water leaks in bedrooms).

    i also have problem with our parking slot. we paid for 12.5sqm but actual size was only 8.69sqm. too narrow.

    i regret i recommended DMCI to my brother 4yrs ago. that will be the first and last recommendation for DMCI.

    i have what goes around comes around back to DMCI.

  • June 4, 2012 at 9:20 am

    Dear Rhea and Allan,

    I’m sorry to read about your bad experiences. I do think that their customer service needs to improve. I hope you will find the best solution for your problems.

    However, since this post was about my specific problem in my condo development and I don’t want to be liable for spreading information about DMCI that may or may not be true, I’m closing my comments field for this post.

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